Ogłoszenie opublikowane przez Professionals Group sp. z o.o. agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o. an employment agency registered in KRAZ under no. 23835.

We are looking for Technical Asset Management and Application Management & Deployment Team Leader for one of our key clients from the legal services industry.

This is a dual-purpose role providing team leader duties for two teams and will be part of the Global User Computing team which is part of the Technology group.

Teams & Responsibilities

Technical Asset Management Team (TAM)

You will be the sole Team leader for this team of 2 engineers and will be responsible for managing the firms Software and Hardware Assets

• Licencing – Procurement, Troubleshooting, Provisioning, Reporting, Licence reclamation
• MS Licencing (Infrastructure and Office 365) - Lockbox, MS licencing management and monitoring
• Hardware Asset Management - Manage the HAM database, Reporting, Clean-up

Application Management & Deployment (AMD)

This role will be shared with the current AMD team leader and your primary focus will be packaging, deployment, reporting and compliance of the firm’s 200+ applications. AMD Team currently consists of 8 engineers. Your responsibilities:

• Ensuring the team package supported applications to a high standard
• Coordinating and scheduling releases of applications (both operational & projected related) within the firm
• Ensuring compliance of deployed applications
• Ensuring our systems are patched to agreed timelines and compliant for both licences and security (Cyber Essentials Plus)
• Acting as quality gateway for new app requests 

The role involves working closely with Service Delivery Teams, the Project & Programme Portfolio, Architects, Regional IT Support Managers, and Business Services teams to ensure effective delivery based on business and strategic requirements.

You will be based in Warsaw but you will also get the opportunity to travel abroad (onboarding & business trips at least once per 4 months) mostly to UK but also to other locations.
 

Requirements

• People Management Skills - Mentor, coach and train the teams to develop to their full potential
• Experience of reporting tools and forecasting e.g. PowerBI, Excel
• Understanding of product/app roadmaps & lifecycle ​
• Budget management - Direct Cost Centre responsibility, building of business cases to justify the spend of new purchases
• Demonstratable ability to learn complex systems and processes
• Managing relationships with key stakeholders including lines of communication and shared goals

Nice to have:

• SQL reporting skills
• Good technical understanding of apps and how packaged and deployed​
• Technical understanding of SCCM, Flexera Products, applications ​
• Appreciation of Security patching and Microsoft Windows OS & Office feature release and respective channels

What can we offer you in return

• Stable cooperation based on employment contract
• Hybrid work (home office 2 days per week)
• Private medical care
• Free in-house fitness centre
• Life insurance
• Worldwide travel insurance for business and non-business travel
• Benefit Multisport club card or subsidised travel card
• Wide range of training opportunities

Ogłoszenie opublikowane przez Professionals Group sp. z o.o. agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o. an employment agency registered in KRAZ under no. 23835.

We are looking for End User Computing Engineer for one of our key clients from the legal services industry. In this role you will join a group of skilled support and implementation staff responsible for the management, administration, delivery and integrity of the mobile and endpoint computing infrastructure for some 6,500 end users globally. You will be based in Warsaw reporting into a UK Team Leader / Manager based in Colchester with occasional travel (onboarding & yearly business trips) to Colchester/London expected.

Team & Operations

The team operates as part of a 24x7 customer-facing Third-line support framework that is part of the Service Delivery function of the firm’s Technology Service. Whilst primarily being a resource within the End User Device Management Team, you will operate as part of the local Warsaw Technology team made up of other individuals aligned to other specific teams based in Warsaw.

Responsibilities

Windows 10:

• Troubleshooting and resolving problems with software, hardware, and peripherals related to operating system
• Proactively monitoring and maintaining the overall health of the environment
• Creating and maintaining documentation of troubleshooting procedures and best practices
• Providing training to end-users and IT team members on troubleshooting and best practices
• Identifying and implementing improvements to the environment
• Staying up-to-date with the latest developments and advancements in technology

Shift work:

• The role will require evening shift work once you have gained sufficient experience and will come with appropriate evening shift allowances once you start (remote evening shifts for US users 2 weeks per month)

User Support

• Communicating and collaborating with vendors and other IT teams to troubleshoot, diagnose, and resolve problems
• Delivering outstanding customer service to all internal customers
• Assisting in the transition of projects to agreed support processes and structure

Requirements

• Minimum of 4 years relevant IT systems experience
• 2+ years of experience supporting and troubleshooting Windows 10 operating systems
• Strong understanding of Windows 10 operating systems, software and hardware troubleshooting
• Experience with Windows 10 deployment and management
• Experience with SCCM and Windows PowerShell
• Knowledge of ITIL is a plus
• Operational experience of systems management
• Support experience in a third-line role
• Proven experience working in large enterprise domains
• Basic networking IT Infrastructure and hardware experience

What can we offer you in return

• Stable cooperation based on employment contract
• Hybrid work (home office 2 days per week & 100% remote work while working evening shifts for US users)
• Private medical care
• Free in-house fitness centre
• Life insurance
• Worldwide travel insurance for business and non-business travel
• Benefit Multisport club card or subsidised travel card
• Wide range of training opportunities

Ogłoszenie opublikowane przez Professionals Group sp. z o.o. agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o. an employment agency registered in KRAZ under no. 23835.

We are looking for a Big Data Senior Developer for our Spanish client who develops technological solutions for international giants. In this role you will be part of an agile squad (using SCRUM methodology) working on Foreign Exchange platform for one of the company’s key clients from banking industry. While working on this project, you will be developing end-to-end ETL processes with Spark and other Big Data technologies. This includes transferring data from / to the datalake, technical validations and business logic.

Requirements:

• Expert level knowledge of Spark / Scala;
• 4/5+ years of commercial experience with SQL;
• Commercial experience with Git;
• B2/C1 level English (written & spoken).

Nice to have tech skills:

• Jenkins;
• Bash scripting;
• ControlM.

We can offer:

• Attractive salary on B2B or UoP;
• Hybrid work (2 days per 2 weeks work from office located in Warsaw);
• Flexible working time;
• Benefits both on B2B and UoP.

Sounds like it’s something for you? If so, feel free to contact us & apply!

Ogłoszenie opublikowane przez Professionals Group sp. z o.o. agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o. an employment agency registered in KRAZ under no. 23835.

As an FX DevOps Specialist you will join FX DevOps Chapter and Portfolio and Risk squad for the FX tribe to cover the in-house and vendor FX Trading applications across the regional FX business using your technical and business knowledge. Provide 2nd line DevOps and support for eTrading and Distribution systems:

• Create and implement CI/CD circuits and pipelines
• Liaise with Global DevOps strategy and procedures
• Manage, maintain and support applications and their operating environments.
• Tracking outstanding issues and working with the appropriate parties to achieve resolution
• Liaising with internal, external customers, senior stakeholders and 3rd party vendors
• Identifying process improvement opportunities and automating manual tasks.
• Work closely with UNIX/Database/Network/Market Data/Infrastructure/Firewall teams during outages/Code Change.
• Good experience and knowledge of FIX protocol.
• FIX Investigating issues while trading and performing execution.
• Participate in bank wide DR/BCP/Isolation tests, Site Switches and work with other teams.
• Support infrastructure changes perform business checkouts, releases, Failovers during weekend.

Education:

• Bachelor’s/University degree or equivalent experience

Experience required:

• 5+ years of experience in DevOps or Technical Business support.
• Ability to work in a fast-paced environment and whilst under pressure.
• Understanding of DevOps life cycle
• Good communication skills, with the ability to communicate with both external and internal end users.
• Experience supporting banking/Finance applications.

Skills Required:

• Very strong operating systems knowledge (Unix)
• Ansible
• Good scripting skills (eg Shell Scripting, Python, Perl)
• Good monitoring/scheduling tools knowledge such as Control M, CA, Dynatrace.
• Databases and writing SQL queries
• DevOps tools as part of the deployment pipeline (Git, Jenkins, Ansible, Elastic, Jira )
• Knowedlege and having worked with OpenShift will be a plus
• Cloud technologies knowledge (AWS, Azure or similar) would be a plus

Ogłoszenie opublikowane przez Professionals Group sp. z o.o. agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o. an employment agency registered in KRAZ under no. 23835.

Purpose

• The IT Service Desk Manager is responsible for Client’s 24/7 IT Support Desk support offering - high quality and efficient handling of all aspects of day-to-day service desk management, including minimal user call wait time, incident resolution escalation and workload management.
• The IT Service Desk Manager designs and implements global strategy for the IT Service Desk including policy, process, automation, shift left and performance standards.
• Managing a team of IT Support Team Leaders and IT analysts in support of a global customer base who access a sophisticated technical environment from either within a Client’s office or remotely.
• Budgetary responsibility includes direct and indirect costs for Global IT Support staff.
• Hybrid work (2-3 days in office in Warsaw)

Expectations of the role

Overall

• Provide effective and efficient desk staffing through relationship management with managed service and recruitment agencies. 
• Provide a primary point of IT Support for all (first and second line) remotely fixable IT issues. Providing either workaround, fix, management or technical escalation as appropriate.
• Product ownership of Client’s IT Service Portal.
• Attend Change Action Board, Service forum (and other appropriate governance meetings) to provide input, approval and recommendations from a service desk perspective.
• Provide support to projects through the Support and Transition process ensuring that the appropriate documentation is available, and the support work flow path is clearly communicated.
• Enhance the visibility of the team and services offered through appropriate marketing and act upon feedback received.
• Third party vendor relationship management.

Team Management

• Line manage and delegate the activities of support staff in the team to provide day-to-day operational support and be available to respond to escalation events at any time.
• Develop and encourage effective communications processes between the central support staff and the local IT service staff.
• Motivate, support and develop each permanent team member through regular performance reviews and coaching. 
• Monitor and measure team and individual performance to regularly reviewed standards.
• Setting SMART objectives, carrying out regular 1:1 meetings and providing feedback in a timely manner.

Quality

• Monitor and measure contact quality to ensure a high level of customer service is achieved. 
• Manage the transfer from first and second-line support to wider issue resolution teams within technology as required.
• Report on customer satisfaction through event-based surveys. Manage all escalated complaints. 
• Ensure standards, policies and procedures are developed, maintained, communicated and adhered to. Recommend, approve and implement changes for increasing the efficiency and effectiveness of the team.
• Ensure the team training plans are progressed.
• Analyse, identify and report on service trends and make recommendations for continuous service improvement initiatives.
• Analyse and report on the performance of the team against service levels and Key Performance Indicators. Implement continuous improvement initiatives around support. 
•  

Requirements

• Previous team management experience
• 5 Years IT Service Desk experience
• Knowledge of IT Service Desk industry best practice 
• Understands SLAs and KPI’s
• Familiarity with call logging systems
• Experience of supplier management
• Documentation and report production
• MS Office applications 
• Collaborative
• Excellent communication skills
• Able to manage complex issues
• Leadership and team building skills
• Excellent interpersonal skills
• Effective written and spoken English

Nice to have:

• Excellent analytical ability
• ServiceNow experience
• ITIL Service Operations
• Maturing Digital support channels, Chat, Chatbot, Service Porta
• Understanding of a legal practice and its business drivers

Benefits

• Private medical care
• Free in-house fitness centre
• Life insurance
• Worldwide travel insurance for business and non-business travel
• Benefit Multisport club card or subsidised travel card
• Wide range of training opportunities

Ogłoszenie opublikowane przez Professionals Group sp. z o.o., agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o., an employment agency registered in KRAZ under no 23835

Overview

For our client, well established international brand, a global leader in the development, manufacture and supply of personal protective equipment and gas detection system solutions, we are looking for an experienced, collaborative, enthusiastic and result-driven individual to join our customer marketing team in the EMEA region.

Responsibilities

• Develop and execute strategic marketing growth initiatives for Fire SCBA and Connected Fire Fighter solutions for short- and long-term profitable growth in the EMEA region
• Manage demand generation marketing programs including content creation, marketing tools, Sales & Channel Partner training and lead gen campaigns
• Drive product launch activities and new technology adoption including creation of the product launch packs, training materials and upskilling of Commercial Teams
• Support the communication strategy and drive brand engagement around key pillar cities of the region.
• Provide strategic guidance in selection of virtual and face to face events, seminars, conferences, and key-customer presentations for selected target markets
• Grow customer’s segment knowledge by participation in customer visits and supporting Sales teams on major product demonstrations
• Support digital tools, virtual demo process and material creation within the new Go-To-Market Strategy
• Closely collaborate with Global Product Management Teams and Regional Sales Teams to define and address product and business development needs within the region
• Build brand recognition in First Responder market through expanding our capabilities to exploit Digital Media and Digital Channels
• Gather and monitor competitive landscape and market intelligence and stay abreast of market trends

Qualifications

• Minimum of 4+ years of business experience in Strategic Marketing or Product Management role ideally gained in B2B environment
• Strategic thinking skills (think long term, takes data driven decision, influences stakeholders effectively to drive change)
• Innovation focus and solid business acumen
• Previous experience with technologically advanced products or SaaS/HaaS products
• Proven ability to execute and exhibit a result focused mindset
• Strong presentation skills and expertise in face to face and Virtual Training, Webinars and Live Events
• Customer focus and a passion for market understanding
• Ability to work well cross-functionally and across different countries
• Fluency in English and German is a must

What we offer?

• Medical care package for employees and family members
• Extended Pension Plan (PPK)
• Insurance package
• MyBenefit Card
• Lunch Card
• Annual salary review (Bonus, merit)
• Attractive Recognition Programs (Equity awards, WOW awards, Service awards)
• Employee Assistance Program – Employee Wellbeing Program
• Employment Referral Program – 2000$ referral fee
• Flexible work arrangements and remote work possibility
• Brand new, biker friendly office in the center of Warsaw with a convenient public transport connection

Ogłoszenie opublikowane przez Professionals Group sp. z o.o., agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o., an employment agency registered in KRAZ under no 23835

Dla klienta z sektora elektroenergetyki poszukujemy osoby na stanowisko Inżynier DevOps.

Kontrakt B2B na 1 rok, praca zdalna (sporadycznie wizyty w biurze we Wrocławiu 1-2 dni/mc).

Klient prowadzi obecnie szereg projektów dotyczących budowania rozwiązań IT całkowicie od podstaw z wykorzystaniem nowoczesnych technologii i metod projektowania.  

Profil kandydata: 

• Znajomość narzędzi do wsparcia procesów CI/CD (Jenkins, Gitlab CI, Nexus, Ansible);
• Umiejętność tworzenie zadań budowy i deploymentu kodu oraz wytworzonych artefaktów – tzw. pipelines w oparciu o Jenkins CI oraz Gitlab CI;
• Znajomość procesu kompilacji i budowy aplikacji w co najmniej jednej z wybranych technologii Java, .Net, PL/SQL;
• Znajomość administracji systemami opartymi na platformie Linux – dystrybucje oparte na rpm-ach;
• Znajomość narzędzi statycznej analizy kodu i wdrażania procesów DevSecOps (np. Sonar Qube);
• Znajomość zagadnień konteneryzacji (Docker, HashiCorp Nomad); 
• Wysokie kompetencje interpersonalne – współpraca z klientem. 

Kompetencje mile widziane: 

• Wiedza z zakresu procesów Release Management, Configuration Management, Change Management; 
• Bardzo dobra znajomość administracji systemami opartymi na platformie Linux – dystrybucje oparte na rpm-ach. 

Ogłoszenie opublikowane przez Professionals Group sp. z o.o., agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o., an employment agency registered in KRAZ under no 23835

Dla wiodącej na polskim rynku firmy świadczącej usługi serwisowe i dystrybucyjne urządzeń telekomunikacyjnych poszukujemy osoby na stanowisko Programista Microsoft Dynamics AX 2012 R3

Zadania:

• Projektowanie i rozwój rozwiązań opartych na MS Dynamics AX 2012 R3 z wykorzystaniem programowania w X++ oraz .Net
• Konfiguracja techniczna różnych komponentów, modułów i parametrów MS Dynamics AX 2012 R3
• Przygotowanie dokumentacji technicznej i specyfikacji projektu, rozwiązania dla nowych dostosowań, które zostaną przeprowadzone w MS Dynamics AX
• Analizowanie i naprawa błędów
• Integracja z systemami zewnętrznymi i wewnętrznymi poprzez Web Services
• Optymalizacja wydajnościowa dostarczanych rozwiązań
• Utrzymywanie i aktualizacja repozytorium dokumentacji technicznej systemów
• Dbanie o architekturę 
• Branie udziału w spotkaniach Zespołu

Wymagania: 

• Posiada 2-3 lat doświadczenie w programowaniu Microsoft Dynamics AX 2012 R3

Oferujemy:

• Długofalową, stabilną współpracę 
• Zatrudnienie na B2B lub opcjonalnie na UoP
• Płatne przerwy w świadczeniu usług 
• Możliwość pracy zdalnej 
• Możliwości rozwoju zawodowego

Ogłoszenie opublikowane przez Professionals Group sp. z o.o., agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o., an employment agency registered in KRAZ under no 23835

One of our clients in the financial industry has embarked on a greenfield project to strengthen the e-commerce offering of one of their clients. Working closely with the trading division in London and Spain, the team will implement a 3-year strategy to build a cloud-based trading platform. The project is sponsored at a high level within the company and is a new initiative. Working in a small development team, it will focus on delivering high quality solutions for electronic trading and pricing workflows. The goal of the project is to create an agile team that will work closely with business sponsors to deliver a high quality platform that meets the needs of the global trading business.

Requirements:

• a high level of .NET knowledge (5-10 years working in a front-office development team), "MULTI-THREADING"(mandatory), memory management, CRL management and a high level of English.
• Responsible for software delivery by ensuring that quality and scope expectations are met.
• Responsibility for technical design and ensuring that all aspects of the system architecture are well documented.
• Has the ability to work effectively with partner technology teams
• Knowledge of Fixed Income products
• Experience in configuring continuous integration and continuous delivery tools.
• Awareness/understanding of one or more javascript single page application frameworks.
• Experience using the AWS platform.

Required Technical Skills:

• Very deep understanding of .Net/.Net Core and Solid understanding of OO principles.
• Experience with ASP.NET Core Web API and RESTful API techniques.
• Solid understanding and experience with multithreading and asynchronous programming.
• Knowledge of SQL and NoSql databases
• Hands-on experience with containerization solutions such as Docker.
• Experience designing and building api-based, service-oriented or microservices architectures.
• Experience with automated testing such as Nunit/Moq/Cucumber, etc.
• Strong experience with communication middleware services like Rabbit MQ, TIBCO, SignalR, etc.
• Solid experience in continuous integration and continuous delivery tools such as Git, TeamCity, etc.
• Agile development/software lifecycle

Qualifications and skills:

• Energetic, motivated and determined
• Pragmatic and results-oriented
• Ability to adapt to a diverse set of technical responsibilities
• Excellent analytical and problem-solving skills
• Productivity and ability to manage time effectively
• Strong written and oral communication skills

Customer offers:

• Stable employment (Permanent Contract or B2B Contract)
• Competitive salary
• Private medical care
• Hybrid work model (frequency adjusted for employee’s needs and capabilities)
• We are also opened for your benefit proposal

Ogłoszenie opublikowane przez Professionals Group sp. z o.o., agencję zatrudnienia zarejestrowaną w KRAZ pod nr 23835 / Advertisement published by Professionals Group sp. z o.o., an employment agency registered in KRAZ under no 23835


For our client, the leader of Spanish banking industry, we are looking for ION Functional Expert.

Who we are looking for?

• At least 3 years of experience in Capital Markets, Fixed Income at a reputable financial firm or bank in a Front Office or Middle Office environment.
• Proficient in the following technical skills: Unix/Linux, SQL, FIX.
• Experience with ION, TOMS, Murex, Bloomberg, Tradeweb.
• Possess energy and enthusiasm to thrive in a high-pressure environment and work with international users.
• Independent and mature; Strong problem-solving skills and be able to understand the issues faced by our users, analyze the issues and provide remedial. Issue analysis can entail issue replication, log analysis, and good competence with the software. We work in a highly volatile environment where new requirements emerge on short notice.
• Understanding / experience of financial markets, e.g. fixed-income, derivatives / swaps.
• Excellent communication in English (Spanish nice to have) and interpersonal skills.
• Familiarity with Agile project management and various methods of scrum.

Responsibilities:

• Provide functional support for pre-trade and post-trade front office trading systems covering Fixed Income Trading.
•  Work directly with Traders and Sales to build trusted relationships and provide timely technical/functional support.
• Provide expert functional knowledge of ION MARKETVIEW (mandatory) management in relation to system components, functionality, interfaces, data flows, and business rules.
• This role also required a development ability in improving the application platform.
• Take ownership of production issues and provide incident management.
• Provide project management as necessary (capacity, performance, upgrades, reporting, documentation).
• Work with traders, Compliance analysts in defining and documenting system requirements to improve processes and overall user experience.
• Partner with vendor and development teams in design and development of enhancements and new applications to automate workflows.
• Work closely with the vendors in troubleshooting and resolving issues.
• Perform application functional testing, create test cases and conduct UAT.

We offer:

• Stable employment (Permanent Contract or B2B Contract).
• Competitive salary.
• Private medical care.
• Hybrid work model (frequency adjusted for employee’s needs and capabilities).
• We are also opened for your benefit proposal.